Category Archives: Uncategorized

What’s your company’s promise?

What’s your company’s promise? 

Many business owners hear branding and think about their brand assets: logo, font, colors, website, etc.  Those are queues to trigger your brand promise.  Consistently using your brand assets make it easier for your people’s brains to trigger and have the thought of your promise (remember you).  The colors, fonts, name, logo and other brand assets work together to create a trigger that works more effectively with any target audience.  What the brand assets trigger though are not images of your logo.  Brand assets trigger emotions, beliefs, memories and attitudes about your company.  If you do not deliver to your brand promise to your customers, you are a liar. It’s hard to come back from that.  I put it this way to help you remember why we have brands and why they are not your assets. Logos, colors and fonts can’t lie or make promises.  Your brand is your promise to the world about who you are, how you deliver, what you deliver, why you care, why they should care, and what about you is “brand-worthy”.

Branding is about your employees making a connection with your audience in your unique way. 

Most customers can source their products and services from any number of companies that are probably very similar to yours.  Customers “self-group” based on how they identify themselves and tend to do so with companies that support their self-image.  If your company is the best choice according to their self-image then you must let them know it through branding.  If you have provided your promise to the market, your people found it, and you delivered as promised, and they choose you again, that’s your brand working!  Brand is raw and emotional.  It’s why they chose you.

Do your employees all know it and work every day to deliver your promise?  Why would they?  Have you made it a priority in their day?  Are they incented to maintain your brand?  Your company has probably spent tens or hundreds of thousands training sales people to talk to your product capabilities, features and benefits.  You train engineers on an ongoing basis.  Has your brand team ever sat down your sales, marketing, finance, support, manufacturing teams and explained your brand promise to them?  Have you explained why it’s important to them, the company, their paychecks?  Probably not.  Marketing is probably working for sales delivering cheat sheets and product specs.  Delivery people busy delivering packages, sales spouting features and benefits that change every year.  Not your promise, and seldomly what makes your company truly special. 

So, what’s your company’s promise? 

What are people supposed to think about your company?  How do your people find you?  You tell them your promise.  If it resonates with your people, they come to you.  If not, they go to the company whose promises resonate with them. 

Branding is about your employees making a connection with your audience in your unique way.  Branding people come up with the messaging that best describes why you got in this business in the first place and why that is important. Your crowd wants to know who you are (behind the products or services) and usually some part of that includes your brand promise.     If you speak their language and deliver what is meaningful to them, you are the right company for them.

Now it is your job to put your message out there so your people can find you.  Branding is more about creating your community based on who you are to your core. It probably says a lot about who you are and why you got in the business of serving them in your unique way to begin with.  When your people hear your honest story about wanting to help them in the way you thought they would appreciate, it will resonate with them in ways competitors never will be able to. Your unique promise to help your crowd based on your truth is a powerful message.

Is Your Vision Drivng Your Brand?

As a marketing consultant, I often work with people who are a little bit uncomfortable with the idea of branding and marketing themselves.  I very often hear things like:

  • I don’t like marketing and advertising.  It feels manipulative.
  • Spending time on marketing means I’m not putting my energy into my real work.
  • Promoting myself feels egotistical, like I’m out to get something.
  • I don’t want to shove my name or my product in people’s face.

I get it.  I really do.  If you are coming from a place of trying to convince someone to buy something they neither want nor need, marketing can come across as manipulative.  If you are trying to decide what to make or sell based on what the market says people want, that can feel like a distraction from your real work or a dilution of your vision.  But here’s my question:

Is your brand driving your vision? Or is your vision driving your brand?

In good marketing, vision comes first.  Brand is used to communicate the vision, to raise the real work into a place of visibility and public awareness.  Who you are, when communicated beautifully and authentically, sells itself.  Then marketing becomes simply a use of tools to help people find that authentic vision-driven brand that they so resonate with.  It becomes about creating content that inspires your natural audience, whether they ever hire you or not.  It becomes about presenting every aspect of your business is a voice, style and method that says something about who you are and why they might benefit from getting to know your brand.  When vision drives the brand, marketing is a two-way communication and the product sells itself.  All you have to do is be yourself.

So, here’s the call to action:

Get really, really clear on your vision.  

  • Who are you, as a business?
  • What do you do?
  • How do you benefit your clients?
  • What makes what you do special or different from your competitors?
  • What’s the highest experience you envision for your clients?
  • Who are the ideal clients for you?
  • What do they want and need, and how does that match up with who you are?

When you know the answers to these questions, branding is easy and marketing is a joy.

The Job Search (What I Didn’t Know that I Didn’t Know)

The Job Search

They say to tell your stories in blogs without mentioning yourself in them, make them about the audience.  Well this my story, for you to judge and decide if any of this relates to you.  I’m going to tell you what I did, how I prepared, what I studied, then what happened.  The search, the training, the interviews, putting myself in front of dozens of companies to get to the “real scoop” of what they were looking for and asking about.  Then the time consuming process I worked through to go get the education I should have had before applying to even a single job.  Now, you can learn from my mistakes and hopefully shave two months off your next marketing job search.   

After my marketing consulting gig for a small Japanese software company finished recently, I started looking for a full-time position in which I could work as part of a team again for a high-tech company.   I love managing a team of like-minded marketers more than anything.  I mean, contract work from my home office is great -when it is great.  At times though I found myself putting in 16 hour days, falling out of touch with industry best practices, I stopped attending or being able to afford all the affiliations to great marketing organizations like the Business Marketing Association (BMA) and Gartner that I had become accustomed to.  Working for myself kind of sucked because my boss was a slave driver. Plus, with the healthcare scene what it is today, I decided to go to work again as part of a marketing team again.   I started applying for jobs online.


I initially did the following that everyone does:

  • Brushed off my resume, looked up resume best practices for 2017, and updated everything.   
  • Applied for no fewer than 30 positions per day spending extra time to make sure each application, list of skills, and cover letter had been optimized according to the position I was applying for.   
  • Made sure examples of my work are available on my website, included my portfolio, and included links.
  • Called former bosses and referrals to make sure they are still happy to receive calls.
  • Updated my LinkedIn page and upgraded my LinkedIn account to LinkedIn pro.
  • Added my information to more than two dozen job boards like: LinkedIn Pro, Marketing Ladders, Virtual Vocations, Indeed, Glass Doors, Dice, Beyond, and many more.
  • Posted my resume and information on to more than 50 company career sections for consideration at all the places I wanted to work.
  • Submitted all my information to the local recruiters.
  • Notified my network of professional friends know I was available. If I find a position at their company, I would send them my information and the job to forward to their HR for me.  


As a result

I have had twenty-five phone interviews and seven face-to-face interviews.  Every one of the interviews went very well until they started asking me about my experience with new marketing technology, concepts, and applications.  I had heard or read about them all, but I would not lie and say I was an expert in marketing analytics, agile / scrum, inbound marketing, or digital marketing or social media marketing management experience. 

So, here was an opportunity.  On my resume I have listed several marketing titles so I was interviewing for a nice sampling of open marketing positions.  My last interview was with the President of a local high-tech product reseller.  He told me he had to cut off the applications for the one position at 250 resumes.  He selected the nine best to talk with.  I made that cut.  He said he would pick the three best out of the nine to come in and interview in person.  That’s some serious competition.  I was easily making it to the top 3% of the list for call backs for an interview, but had not made the final cut yet.

I kept hearing requests for tools I had never used, or asked about terms that no longer mean what they used to.  They say not to list things on your resume that will date you if you are in the younger or older spectrum of applicants.  I am here to tell you that this extends into the tools you are familiar with and certificates you keep current.


Put up or shut up

When I didn’t get any of those positions, I decided to do something about it.  I needed to not only become a subject matter expert in many new concepts and best practices, but I also needed to become proficient at using the tools that support these methodologies. 

So, here I am, an innovative, award winning corporate marketer.  I have made a lot companies a whole lot of money.  I’m talking hundreds of millions here.  Won a full ride scholarship for an MBA in Global Management with a concentration in International Marketing.  I won Phoenix Marketer of the year in 2012.  Also, through my company Mad Science Consulting I have implemented sales and marketing processes and best practices successfully for SMBs, mid-sized, and large enterprise customers internationally and domestically.  I have always stayed on top of the marketing industry and monitored the changes happening in sales and marketing practices, but obviously I had not been paying close enough attention.  I thought there would be social media marketers and traditional marketers and that companies might want both.  Aink!  Wrong answer.  I was unaware how quickly and how extensive the changes were.  New marketing methodologies are being practiced wholeheartedly by most companies now.  Even traditional marketing roles like Product and Channel marketing now require healthy understanding of inbound, digital, social media and analytics.  I have also come across requirements for agile marketing and SCRUM experience for product marketing positions. 

In tomorrow’s blog, I’ll share some of the amazing things I’ve found as well as ways to get yourself up to date and stay relevant in this fast-moving market.

How to Make Customized Social Media Graphics from our Free Templates

At Mad Science Consulting, we love to see beautiful graphics that are perfectly branded to highlight the best qualities of a company or organization.  Our “Marketing for Ministry” initiative puts special focus on making this especially easy for independent ministries in the world.  Whether you are a minister, the communications director of a church (or temple or spiritual center, etc.) or a faith-based coach or counselor, we want you to succeed!  Gorgeous graphics do not have to be terribly expensive or difficult to achieve.  In fact, we’ve made it as simple as possible, with this offer:

Download FREE social media graphics templates for your ministry here.

We’re giving away twelve beautiful graphics specifically designed to promote ministry on social media — Bible quotes, inspiration quotes, Sunday service invitation, new member welcome and more — in a variety of styles and looks.  Every graphic is high quality and will make your ministry look good!

We’ve provided two versions of each image: One is a branded mock-up, included to show you where to place your branding information.  It will look like this:

The second image is a template .jpeg for you to upload to so you can add your own information.  It will look like this:


You’ll notice that the filename of the template image includes the font style, font size and color number we recommend for your branding information.  (By branding information, we mean the customized information you want to add.  It might be your church name, your web site, your name, etc.)  Below, you’ll find our infographic instructions on how to use our  FREE templates (get them here) in  Once you’ve played in Canva, you’ll see how simple it can be to create amazing graphics for your ministry!


Get your free social media graphics templates now!

How a $5 Stack of Index Cards can Double your Event ROI.

I was just thinking about trade shows today.  It’s beautiful here in Phoenix where I live.  The sun is shining and the waterfall is splashing on the rocks in the pool.  It is starting to feel a lot like event time. Oh, standing for days on end in an air conditioned room with thousands of other people, all trying to have meaningful conversations.  

That got me thinking how much has changed about events, seminars and trade shows these past few years.  As little as five years ago, marketing teams were still trying to boost their scan numbers by any methods possible.  Everyone got scanned and nurtured, even if they weren’t sales-ready yet.  We’d trade anything for scans.

  • At VMworld I was watching a guy in a clown suit scanning everyone he could pester into it. 
  • I saw a magician who was better, because he at least worked tech specs into his act.
  • The next booth over was giving away a drone and had people standing in line to be scanned.
  • At Cisco Live I had the booth staff across from me ask me if I would trade lists so we could both appear to double our ROI. I told her I’d rather take home a phone book to sales team.

New contacts for your ongoing inbound activities are great, but there had better also be some sales-ready leads in there and some potential ROI.  You need to get those decision makers over to your best reps as quickly as possible.  If you do not capture the right information, they will likely get lost in a sea of scans from an ongoing list of events.

Just handing over the entire list without enough detail is a waste of time. Marketing nurtures, sales sell.   From an inbound marketing perspective, it is too early in the buyer’s journey for your visitor to care, and too early in the sales cycle for your sales to care.  Inside sales wants to start talking about your product because that is exactly what they just spent the last six months learning.  How do you make sure you are getting the people in their decision making stage to your closers, and the rest to inbound? 

More immediately, most companies have some expensive technical folk and some of their best storytellers available at events.  You will want to funnel the best prospects (or ones that indicate they are in the decision-making stage) over to your experts and not send over people that want a free education there at the show.  Since everyone on your team should be gathering information and passing it along with that visitor, the easiest way I have found to do this is with printed index cards. 

I decide which information we will gather and print it right on the front of the card, leaving space for the visitor information.  Plus, they have the entire back of the card to write on if they need more space.  Scanners at events are not very good for typing a lot of data into quickly, and if you have more than one person who needs it (and everyone should be gathering information the whole time they are all talking to visitors) It is much easier to scan them, then capture answers to a few questions on an index card. Later, you can match the cards to scanned names on the spreadsheet.   

Of course, you still collect contact information from anyone who wants to begin their journey with you.  Just be sure you know where they are in their search, research, or decision and act accordingly.


So how does it work?

Print some easy to ask BANT qualifying questions on index cards and make sure there are stacks of them available with pens for everyone to use.   As soon as you ask a couple of BANT qualifying questions, it will be apparent where this person is in their journey.  Make sure when they are getting scanned that you make it clear that someone will be following up with them, and if they do not want that you can make note to just have them gain access to your content.  Everyone will suddenly be very focused on BANT.  Awesome!   This helps ensure that anyone you scanned and completed an index card for is a good lead to follow-up with soon.  The questions you ask will change from industry to industry, customer persona to customer persona, but if you capture BANT criteria your sales reps will love you. 

(If you are not familiar with BANT or would like a refresher, read our blog post on BANT here.)

There isn’t a sales rep on the planet that will not gratefully accept your leads if you can provide this information.  If you bring your salespeople leads that look like this, they will all become your new best friends and will stop ignoring the leads you bring them.

Here is an example of index cards we used at several technology events.  After using them a short time everyone from our engineers to the lowliest inside sales rep felt comfortable working four or five questions into their conversations.

Engineers tell me that remembering to ask the BANT questions on the index cards changed the way they interacted with the visitor for the better.  Everyone appreciates getting the “sales stuff, money talk” out of the way.  It is just awkward and we would all rather avoid it altogether.  Having it printed and in front of you makes it easy to get through together.  Knowing BANT (and them knowing you know their BANT details) changes everything about the relationship.  Your sales reps can start overcoming obstacles they might have otherwise not known until they lost the deal. They might not have even had any idea why they lost it.  With BANT criteria answered they will know exactly what issues are there, and avoid being surprised by those issues later. 

Booth staff efficiency and our lead quality went up tenfold.  Engineers better measured how much time they were spending with visitors and making sure they were spending time with the right people. They told me they had not realized how much time they spent just talking about technology in general.  It is fun, but not the best use of precious technical resources during that week.  That’s what friends and beer is for, not expensive opportunities like events.

The first time I tried the index cards the company that had consulted with me had never obtained one hundred leads in all their years of showing at this event.    They weren’t even getting very good leads.  Looking closely at the leads they had gathered in prior years only 30% could even be considered real leads.  Normally they would get through to less than 5% in follow-up.  They had very low engagement afterward and almost no close rate.   


What they were doing wrong

They, like most technology companies, made sure their company and product names/logos were predominantly displayed on their booth.  There were lists of features and benefits.   There were logos of clients and partners too.  Monitors were standing by for demos.  Staff included sales reps and at least two senior engineers to talk technology with anyone who would listen.  It was a tribute to their product.  They were doing everything exactly like most tech companies have been doing since the bomb.  They scanned anyone and everyone and took any notes they did take in the scanner through the keyboard.  This meant none of their notes were useful.  



They were hoping for whales, but fishing for sharks.  Talking with the company’s chief programmer it came up that he had originally architected with very large customers in mind.  He had later added enhancements for one very large customer and thought we should be looking more closely at similar companies.   On his screensaver he had written, “(our solution here) on a Massive Scale”.  It was perfect!

I put together a few basic customer personas using the data we could find such as past sales data and past success stories.  I know, that’s not really enough for a complete persona, but we did what we could — and this messaging resonated well with our target persona at the events.

We did the following

  1. Changed messaging to appeal to largest of their customer types.
  2. Made the booth theme very appealing, polished and whimsical. Space theme with moon landing audio, interesting videos playing on large screens, light show, and compelling messaging to pull them in from a distance. 
  3. BANT index cards to determine “sales readiness” to best help them get to an engineer, or on the inbound list.  
  4. Only scan people who verify they want to be followed up with, but everyone goes on nurture list.
  5. Add index card info to the spreadsheets daily and sent a custom “thank you” referencing the details captured that day from your conversation.  Don’t spam them not even once. 

As a result, we captured 225 BANT leads from people who WANTED us to followed up with them.   Improved messaging got them conversations with every one of their major accounts they had been trying to talk with for years.  In this example, they wanted to talk to carriers and by the end of the show every major carrier (Sprint, Verizon, T-Mobile, Cox, etc.) had been scanned, qualified by BANT criteria and wanted to schedule product demos for their teams or obtain a proof of concept (POC).  Almost every one of the people we scanned was actionable, 50% engaged in follow-up activities, 30% received demos or free trials, 10% was in pipe.  

Not bad for a $5 stack of index cards. 

Seven Tips for Amazing Social Media Graphics

Graphics are essential for social media success.  With the rise of professional graphic use in social media marketing (74% of social media marketers report using custom visuals in every post), graphics are a must.  But they can’t just be any graphics — you have to make them great.  Not everyone has a graphic design team on standby, but that’s okay.  Graphic excellence can be achieved with or Adobe InDesign, whether you went to art school or not.  Just follow my my seven guidelines for amazing graphics for your social media empire, and you’ll be fine.


Here’s a graphic I made recently for a Wednesday evening program at a spiritual center.  It looks cool, right?  You have all the info you need.  (Additional details can always be added via link in the posting text.)  I’d want to go hang out with those folks and have a conversation, wouldn’t you?  Let’s break down the reasons this graphic works so well.




Maybe it’s because they fit the Instagram and Facebook formats so beautifully.  Maybe it’s because they evoke a minimal 1940’s design aesthetic.  Maybe it’s just because they look cool.  Whatever the reason, square graphics look fresh and relevant.  Switching from landscape to 800×800 square formats automatically ups the hip-factor of your graphic, with no effort at all.


If you’re using photography in your graphics (and you should be), please please please please please use high quality photography.  You can buy beautiful stock photos for a pittance from iStock, or you can take the time to get serious with your own photography skills.  (Seriously, you can take amazing pictures on a smart phone if you know what you’re doing. Check out this Hubspot phone photography blog: Use high resolution. Clean them up in Photoshop or a similar program. Everything rests on the quality of the image.


Keep it clean, folks.  One image is best.  Skip the frames and borders. Skips the layers of images. Skips the tiny corner add-ons.  As a general rule, less is more.  This isn’t a flyer or a poster.  It’s one graphic image.  It should stand alone as a strong visual.  Resist the urge to fancy it up.  On a phone, all those details will just look muddy. Clean, clean, clean.


Raise your right hand and repeat after me: I will only use a maximum of two fonts per graphic! This graphic actually only uses one font.  If you feel the need for additional variation, try using all caps in some elements, or all lower case. (Note the all lowercase website at the bottom.)  You can even vary the size of your text to keep things lively.  But here’s the God’s honest truth: if your graphic needs more than two fonts to be interesting, you need to make a more interesting graphic.


Write what you absolutely need and not one word more.  This graphic has what, where, when and how to find out more.  That’s all you need.  Any additional detail would be lost.  As I mentioned earlier, you can always add a link to an informational flyer in the post text.  Every detail does not need to be on the graphic.  Fewer words means bigger (i.e. readable) text.


I’m a big fan of using one big photo as the basis of a graphic, which doesn’t always loan itself easily to text placement.  This is why I love a translucent overlay panel.  You can still see the image underneath, but the text really pops.  This is the simplest thing in the world, but it will revolutionize your graphics if you use it well.


This event had a long name, and I had a tiny space for text.  What’s a girl to do?  I rotated the title portion of the text and used the extra vertical space.  It allowed me to use a nice large font size.  It’s super readable, looks great and adds to the hip factor.  I also played with the justification.  When text extends from the left side of the image, I like to try a left justification.  I’ll usually also try centering, just to see how it looks.  Look at all the options before you decide, but in the end trust your gut.

And there you have it, folks: seven guidelines for amazing social media graphics. You deserve to have graphics that are as awesome as you are!

Lezli Goodwin is Creative Director for Mad Science Consulting.  She finds extreme joy in helping clients find their footing in the nebulous areas of social media, blogging and small business marketing.  Follow her on Twitter @madscienceinc

Marketing Term of the Week: BANT

“Tell me what you know about BANT qualified leads.”  It’s pretty much guaranteed that you will face this question while interviewing for marketing positions.  If you don’t have a clear answer, you will be immediately ruled out.  The good news is that BANT is a clear, easy-to-understand concept that you can put into immediate use right now.

So what is BANT?

BANT is a formula developed by IBM for the most essential pieces of information you need to know in order to present a great sales opportunity to your sales team.

B = Budget (are they out getting educated, just looking, or is there a budgeted project underway?)

A = Authority (are you talking to the right person? if interested who else will we need to involve?)

N = Need (does your product solve their pain, address KPIs, and provide adequate ROI?)

T = Timeframe for purchase.  The answer to this will help you figure out where they are in the buyer’s journey and how quickly sales should reach out. 

A BANT Qualified Lead is a lead where you know this key information.  Are they looking for what you are selling? Are you talking to the right person?  Can they afford it? Do they know the date they plan to pull the trigger?  Knowing this information, your salespeople can speak more intelligently about the sales stuff in the relationship while they begin to simultaneously work to remove obstacles to the BANT criteria. There isn’t a sales rep on the planet that will not gratefully accept your leads if you can provide this information.  If you bring your salespeople leads that look like this, they will all become your new best friends and will stop ignoring the leads you bring them.

With the advent of inbound marketing (social media marketing, growth hacking and marketing platforms such as HubSpot and Marketo) the earlier stages of what used to be “push marketing” has been very effectively replaced with inbound marketing tactics (a.k.a. pull marketing).  

Knowing that your prospects go out looking online in the early and middle stages of looking for answers, the prevailing mindset is that as a potential seller you had better be where your prospects are looking. True.  

Later after your prospect has decided on a solution direction, then you  should talk about your product.  At this stage a more traditional sales cycle works and BANT is a great way to gauge how sales ready the lead is.  When they buyer is finally in the Decision Stage, BANT criteria works exactly as it is supposed to.  The earlier you are able to discover BANT criteria the better for your sales reps.   I have heard it said by seasoned sales professionals that when they closed a deal without knowing BANT, it was luck.  Think about it, if you are afraid to ask who the check signer is, if there is a budget and timeframe for purchase, and you still close the deal…they wanted your product despite your sales reps, not because of them.

Fun & Easy Free Graphic Ideas For Social Media Marketing in Ministry [Infographic]

Social Media trends in 2017 are moving more and more in the direction of shareable graphics.  In fact, graphics use in social media marketing increased 130% between 2015 and 2016 alone.  The good news is that there are fun and easy ways to create custom graphics for your ministry that will only take a few minutes and won’t cost you a dime. Here’s are a few great ways to utilize free graphics in your ministry:

fun & easy (1)


Here are some fun examples that I made on  In case you are wondering, each graphic took me less than two minutes to make!

Famous Quote Example:

SMMFM Quote example



Testimonial Example:

SMMFM Testimonial Example



Scripture Example:

SMMFM Scripture example



Question Example:

SMMFM Question example


Have fun creating free custom graphics for your ministry.  It will make a huge difference!

Lezli Goodwin is Creative Director for Mad Science Consulting.  She finds extreme joy in helping clients find their footing in the nebulous areas of social media, blogging and small business marketing.  Follow her on Twitter @madscienceinc

Six Great Things to Post on Facebook to Build Your Ministry [Infographic]

Six Great Things to Post on Facebook to Build Your Ministry


Lezli Goodwin is Creative Director for Mad Science Consulting.  She finds extreme joy in helping clients find their footing in the nebulous areas of social media, blogging and small business marketing.  Follow her on Twitter @madscienceinc

5 Tips for new Facebook Business Pages

So, you have a brand new Facebook Business page. Good for you!  Whether  you came to this understanding on your own or finally caved to nagging from your interns, you’ve taken an excellent step for the visibility of your business.  We’ve reached a phase in social media development that nearly every business owner and entrepreneur now has a Facebook page. Having a page and using it successfully, however, are two completely different animals.  Here are a handful of tips to get you headed in the right direction.


Tip #1: Finding things to post about is easy.  You have something happening in your business every day that people need and want to know about.  Right now, in my business, I’m writing a blog post. Am I going to post it on Facebook when I’m done?  You bet I am.  Events, collaborations, projects, products, new developments, new employees — all are opportunities to share.


Tip #2: Clearly introduce the things you share.  Very often, I see businesses posting links with no additional information.  Take a moment now and think, “Would I click on a link with no additional information?”  Of course you wouldn’t.  A simple introduction to a link could read like this: “Check out this great article about gender roles in the NYT.  I was glad to do the interview, and I thank Janice Wilson for covering the issue in a balanced way.”  Just let your people know what they are clicking on and why they should click.


Tip #3: Be yourself. Your business has a personality, a tone of voice.  Often, that voice is YOUR voice.  My voice, for example, is casual and playful.  (My husband might add that it’s a little bit bossy.) Make sure that the overall thrust of your posts has your personality.  After all, people don’t buy products.  They buy YOU.  Every so often, include a “behind the scenes” picture, a meaningful quote or a fun story.  Use this as an opportunity to build and strengthen relationships.


Tip #4:  Invite two way conversation.  After all, we’re building relationships here, right?! (If you say no, go back to tip #3.) We want people to comment and interact, even if we don’t always agree with what they say.  Don’t worry about complaints and criticisms.  Seeing them on your Facebook page gives you the opportunity to address those elements productively and professionally.  A customer who has had his or her issues addressed effectively can become the most loyal of clients.  Be open. Be ready. Be responsive.


Tip #5: Post every business day.  (This shouldn’t be hard, because of tip #1.)  Yes, every single business day.  Consistency is the name of the game.  Because of the nature of Facebook business pages, not everyone will see a given post.  Posting daily raises the likelihood of any one client seeing a post during any given week.  It gives clients a reason to check your page frequently.  It shows that you take your social media relationships seriously.  It’s the way good social media business is done.


So, get to work, my friends.  You have a page to build and relationships to strengthen!


Lezli Goodwin is Creative Director for Mad Science Consulting.  She finds extreme joy in helping clients find their footing in the nebulous areas of social media, blogging and small business marketing.  Follow her on Twitter @madscienceinc